Increasingly, gambling in all its forms is a pastime enjoyed as part of the broad offer from the leisure and entertainment sector. Over 70 per cent of adults in the UK enjoy some form of gambling, including lotteries, Poker, football pools, horse racing, bingo and casinos. Gambling is now also widely available online and on tens of millions of portable internet devices, like smart phones, laptops and tablets. For the overwhelming majority of people gambling is an exciting and pleasurable pastime. That is the way Caesars Entertainment UK wants to keep it.
For some people, however, gambling can present problems. So, another of our most important charitable relationships is with GamCare, the national charity providing support for people who have problems with their gambling. Caesars supports GamCare’s work through voluntary contributions to the Responsible Gambling Trust which funds treatment, research and education programmes.
How to get help
We are committed to training our staff to look for problems and to encourage people who may have a problem to seek help. We provide leaflets and display notices prominently in all of our UK casinos to encourage responsible gambling. For more information about what we do please call Caesars Social Responsibility Manager on 0207 518 0059.
If you have difficulty controlling your gambling, or someone close to you has a problem, you can get confidential one-to-one advice by calling the GamCare Helpline free on 0808 8020 133 (24 hours a day, seven days a week).
Voluntary Self Exclusion (VSE)
How it works
One way of helping to control a gambling problem is by keeping away from gambling premises. Like many other gambling companies, Caesars operates a voluntary self exclusion scheme (VSE) intended to help individuals who believe they have difficulty in gambling responsibly and for whom gambling has become a problem.
We won’t accept you on the VSE scheme if you are simply unhappy with some aspect of our service, have been unlucky or have some other complaint - we have other mechanisms to deal with those issues.
By joining the VSE you are saying you have a problem controlling your gambling.
The UK casino industry is looking at ways in which we can extend the VSE scheme, but currently VSE schemes are company specific, so if you want to exclude from all casinos or other gambling premises, like bookmakers, in your local area you may need to join similar VSE schemes operated by other companies.
The Caesars scheme operates by requiring you to enter into an agreement with the Company that you will not attempt to enter any of our casinos: on the Company’s part, we agree to use our best endeavours to prevent your entry.
The primary responsibility for compliance with a VSE agreement rests with you.
Consequences of VSE
It is important to understand that entering into VSE has some consequences - like not being able to enter the premises, even if you only want to use the bars or restaurants with friends - and the scheme should not be used to help you manage a budget: do that by personally restricting your visits, your level of spend or your facilities at our casino Cashdesks.
VSEs are applicable Caesars group wide for a minimum period of six months. Longer periods can be requested. A VSE remains in place until affirmative action is taken by you to ask for reinstatement.
Re - entry to the Casinos
Re-admittance to any of our casinos is not permitted until 24 hours after the self-imposed exclusion period has elapsed and only then if you are able to confirm to our management that you have properly considered your decision to access our facilities again. If you apply to re-enter before the end of a VSE period we will only accept a written application which will be carefully considered by a Corporate Review Panel.
How to join the Caesars VSE Scheme
We try to make it as easy as possible for you to access the VSE scheme and will always listen carefully and sympathetically to any problem you may have with your gambling at Caesars.
You can join our VSE Scheme:
- In person
- By letter
- By email
- By telephone
- Third party requests
Most people decide they want to join the Caesars VSE scheme while actually on casino premises. The scheme will be explained to you and you will be asked whether you understand it. If we don’t think you understand the scheme or if you give reasons for wanting to join the scheme which are inappropriate, we reserve the right not to accept you into the scheme.
If we accept your request, you will be asked to sign a VSE request form and to provide or have your photograph taken if we do not already have one. Both signature and photograph are requirements of entry to the scheme.
By written communication
We are happy to accept written communications, letter or email, but we may have to contact you to obtain details and a photograph if we don’t already have one.
By a telephone call
The Company will accept a verbal VSE request and we will acknowledge any verbal request in writing but will need your signature and a photograph to confirm your request.
Third party requests
Relatives or friends with bona fide concerns sometimes contact the company and claim that a friend or relative has problems with their gambling. These are difficult matters with which to deal because of the issues of confidentiality and data protection that arise and, occasionally, such third party contacts can be mischievous or be based on motivations unconnected with a person’s gambling.
The Company will always treat such approaches sympathetically and on their individual merits. We will generally speak to the customer concerned to try, independently, to determine if the referral is genuine and whether a problem exists.
We are bound by the requirements of the Data Protection Act 1998 and our obligation is to ensure the privacy of our customers, consequently we are unable give out information to third parties.
Breaching a VSE - the consequences
If you have entered the VSE scheme and subsequently gain entry to one of Caesars UK properties we will ask you to leave and you may be and escorted off site. To discourage breaches of the VSE scheme, we will not return any gambling losses, stakes or winnings, as defined in the VSE agreement and the Rules of The Casino. If a person persistently contravenes any of our rules, including breaching a VSE, it may lead to a barring being issued.
VOLUNTARY SELF EXCLUSION FORM - Printable version